1. The short version RETURN AND REFUND POLICY We want you to love what you wear. If the size or fit isn't right, we offer an exchange within 7 days of delivery. If your order arrives defective, damaged or incorrect, we offer a replacement or refund. Refunds are not offered for change of mind, size, or fit.

 

2. Exchanges (size or fit) You can request an exchange if all of the following are true: • You contact us within 7 days of the delivery date. • The item is unworn, unwashed and unaltered, with all tags attached and in its original packaging. • The size you want is in stock. If it isn't, we will contact you with alternatives. • The item is not from a sale or offer that was marked as non-exchangeable at the time of purchase.

 

3. Defective, damaged or wrong items If you receive a piece with a manufacturing defect, a print fault, transit damage, or the wrong item, tell us within 7 days of delivery. Please share your order number, clear photos of the issue, and, where possible, an unboxing video of the parcel. Once we verify the issue, we will offer a replacement or a full refund for the affected item.

 

4. What we cannot accept • Items that have been worn, washed, altered, stained or had their tags removed. • Requests made after 7 days from delivery. • Refunds for change of mind, colour preference, or size and fit (an exchange is available instead). • Slight differences between on-screen colours and the actual fabric, or minor variations normal to DTF printing and fabric shrinkage within care-label limits.

 

5. Offers and free gifts The free die-cast car offered with our Buy 2 Tees, Get 1 Car Free promotion is a complimentary surprise gift. The model is not fixed, the model shown on the website is not guaranteed, and the car has no cash value. It is not exchangeable or refundable on its own.

 

6. How to request an exchange or refund • Message or call us on WhatsApp at +91 99988 72833, or email stichix001@gmail.com. • Share your order number, the issue or the size you need, and photos where relevant. • We will review your request and reply within 3 to 5 business days.

 

7. Shipping for exchanges and replacements For defective, damaged or incorrect items, Stichix arranges the pickup and bears the shipping cost. For size or fit exchanges, the charge is 150 rupees and shipping arrangement are on up to you. Replacement and exchange items ship free of charge as per our Shipping Policy.


8. Refund timeline and method RETURN AND REFUND POLICY Approved refunds are issued to the original payment method within 5 to 7 business days of approval. For Cash on Delivery orders, we will refund by UPI or bank transfer to details you share with us. Your bank or payment provider may take additional time to show the credit.

 

9. Cancellations You can cancel an order before it is dispatched by contacting us as soon as possible. Once an order has shipped it cannot be cancelled, and the exchange terms above apply.

 

10. Contact us Reach us on WhatsApp or call at +91 99988 72833, or email stichix001@gmail.com. Our team is available 10 to 6.